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Script For Escaping Verizon Contracts February 6, 2007

Posted by farshadf in Interesting.
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Verizon Wireless Cancel Script

1. Note this section:

If you are not currently subscribed to a Messaging Package, beginning March 1, 2007, the price for sending TXT Messages to the U.S., Puerto Rico, Canada and Mexico – as well as the price for receiving TXT Messages from anywhere – will increase from $0.10 to $0.15 per message. The price to send an International TXT Message will remain $0.25 per message. If you do subscribe to a Messaging Package, your package rates will stay the same. Please consult your Customer Agreement for information about rate changes.

2. Call Verizon at (800) 922-0204

3. Ask them if the change applies to you. They will say yes.

4. Say, “I was also reading this section in my customer agreement,” and read this aloud:

Our Rights To Make Changes Your service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU’RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.

5. Say, “Because this 50% increase in text messaging has a material adverse affect on me, I would like to cancel my contract without a termination fee.”

6. Escalate to supervisor when Tier 0 peon tells you to fuck off.

Answers to likely ploys:

VERIZON: “You don’t have to use text messaging.”

REBUTTAL: “But text messaging is part of the service that is spelled out in my contract for $.10 a message, which you are changing. As you can tell from my past usage, my network of friends and family have been using text messaging to communicate with me so even if I don’t send any out, I will still be charged your 50% increase rate to read text messages, which I will continue to get and read because that is how people communicate with me. Plus not being able to text message would be an effective reduction in service, which is not what I signed up for.”

VERIZON: “The increase is not materially adverse”

REBUTTAL: ” Wrong, it is. If I’m sending or receiving an average of 100 texts/month (check my history for this because it is a conservative estimate), then your 50% increase is costing me $5 a month or $60 a year. My monthly bill is $55 a year, so if I decide to send Verizon one less payment each month, would they consider that adverse? Of course they would. You would cancel my service and send the amount to debt collectors. I’m confident any court of law will find $60 to be adverse. ”

VERIZON: “Still, this is not materially adverse.”

REBUTTAl: “Nowhere in your contract does not give a concrete definition of materially adverse. I’m telling you this is materially adverse, you know it’s materially adverse, and I’m confident a court of law will side with me that it is materially adverse. What is the point of a contract if you can just arbitrarily increase prices by 50% and then tell users they can’t cancel even though it’s spelled out in that very contract? ”

VERIZON: “Sorry we still cannot cancel your contract.”

REBUTTAL: “I tried to be reasonable but I have no choice to fight this. You know I’m in the right. I will file a complaint with the FCC, BBB, and my state attorney’s office about what I believe is fraud. You are not honoring a contract that you agreed with me, and this is not fair. I’m asking you nicely, can you please cancel my contract without termination fee, like it says I can do in my contract?”

VERIZON: “Sorry, we still cannot cancel your contract.”

REBUTTAL: “Can I please have you name and ID number? I will be contacting your VP of Customer Service, Barbara Trinko, and complaining about the level of service you have provided with me today. Then I will call back tomorrow, and every day after that until you decide to change your mind. I will also offer you updates on the complaints I will be filing after I get off the phone with you.”


VP customer sevice
Barbara Trinko

barbara.trinko@verizonwireless.com

Her assistant
Cindy Granroos.
cindy.granroos@verizonwireless.com

phone: 480-783-5052 or 602-206-6882


Now that you’ve canceled Verizon, you may want to sign up for a new cellphone provider. Check this post, “Wireless Number Portability: How to Keep Your Number” if you want to keep your phone number.

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