jump to navigation

Apple replacing some discolored MacBooks June 28, 2006

Posted by farshadf in Intel Inside, Uncategorized.
trackback

Some Apple MacBook owners who have seen portions of their shiney white notebooks discolor prematurely are finding success in getting those machines repaired.

 

According to AppleCare support representatives, Apple has been investigating the matter but has not been able to determine the source of the problem.

Nevertheless, the company’s support divisions in some regions have been offering to replace affected MacBook enclosures with few questions asked. Customers are typically sent an Apple case number and the necessary materials to ship their notebooks to Apple’s repair depot.

Meanwhile, one MacBook owner took complaints about his notebook’s discoloration and “odd fan noises” directly to an employee at the company’s Brea, Calif. retail store and was pleasantly surprised with the response.

“He didn’t even look at the MacBook to see the discolorations, he just gave me a new one,” the customer wrote in a post on Apple’s MacBook support forums. “I was so impressed that I used the money I was planning on using to pay restocking fees and invested into the applecare 3 year warranty.”

The orange-ish discoloration has been affecting the palm rest and other areas of some of the new Intel-based Apple notebooks. Users around the Web have reported that the first signs of the issue appear after 2-3 weeks of use, on both the white 1.83GHz and 2.0GHz models.

Advertisements

Comments»

No comments yet — be the first.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: