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Randomly resetting 60GB fifth-generation iPods June 22, 2006

Posted by farshadf in iPod, Uncategorized.

Apple is acknowledging internally and through its network of service providers that some 60GB fifth-generation video iPods may be plagued by random resets during normal use.

Affected players may either freeze or reset randomly while users are listening to music, watching a video or navigating through menus, the company told its service providers and AppleCare support reps.

Apple said the issue is limited to 60GB video iPods manufactured before production week 550 (or serial numbers xx550xxxxxx and prior.)

AppleCare reps are being told to direct callers reporting the issue to an Apple Retail store or an Apple Authorized Service Provider for diagnostics tests.

Technicians will then run an SD RAM test to determine whether the player is in need of a repair or a simple software restore.



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